I-SELLER-HK

We only accept payments from PayPal accounts that are either Verified or with Confirmed Address
(normally consistent with your credit card billing address) by PayPal.
Orders will be void or cancel if payment account does not meet the requirement.
Funds will be return within 48 hours.

When will "i-seller-hk" ship my order and how can I track it ?

We will ship out your order within 2 working days. Once your order is shipped,
we will provide you with an online tracking number in your paypal's transaction within 24 hours and you can track your parcel(s)
at http://app1.hongkongpost.com/CGI/mt/enquiry.jsp

Can I cancel my order ?

- Once the order is shipped, you will not be able to cancel your order.
- Other wise, you will be charge 25% of the order value (including Pre-Order items) for cancelling your order.

The online tracking delivery status has shown "Pending customs inspection" for a period of time, what does it mean ?

If your parcel is being "pending in custom", please contact your local custom department for more information.

The online tracking delivery status is showing "Unsuccessful delivery", what does it mean ?

YOU MUST presence at the shipping address to signing for your parcel during delivery.
If there was no one at the shipping address, the delivery status will be shown as "Unsuccessful delivery".
Only two delivery attempts will be made and if both are unsuccessful,
YOU will have 5 BUSINESS DAY to pick up the parcel at your local post office.
(If parcels were returned, YOUR ORDER WILL BE CONSIDER CANCEL!! FEES WILL BE APPLY AS CANCEL ORDER!!!)

The item I would like to order is sold out, can I back order it ?

Yes, but depending on the style.
You can provide us the item name, item number and size you want. We will try our best to locate the item for you
(Orders may not be Guarantee!!!)